Radeon HD4650 AGP and Windows 7

Discussion in 'Computer Science & Culture' started by Repo Man, Feb 26, 2015.

  1. Repo Man Valued Senior Member

    Messages:
    4,955
    Fooling around with some older stuff, I thought I would post this for anyone out there who is having the same issue. I've encountered this problem in the past, and had to resort to the same solution. But some time has passed, and I thought that maybe AMD had pulled their head out and had resolved it by now. Nope!

    I have a Gigabyte HD4650 AGP card ( http://www.gigabyte.com/products/product-page.aspx?pid=3088#ov ), and I installed it on an Intel Pentium 4 motherboard (865 chipset) with a 3.0 Prescott running Windows 7 32. Going to AMD's website to download drivers, I followed the check list until I arrived at the correct driver for this card, and this operating system. The problem is, when you run the software, it does not install a VGA driver; only the driver for the HDMI/high definition audio will install. You are left with the default VGA driver, and 800x600 resolution.

    The only solution I've found is to go to this site http://www.sapphiretech.com/presentation/product/product_index.aspx?pid=275&lid=1 and download the 12.4 version of the driver (dated May 11, 2012). That driver package will install a driver, and the card will then work normally. I have not found a newer driver than that that will work, including the newer drivers listed on Sapphire's site. Nothing that you can download from AMD for this card will install properly.

    I've tried contacting AMD about this, but so far I've only gotten the run around from some low level email tech support.

    This is all old tech, but if they list a driver on their site as being the proper one for that hardware and that operating system, then it should work. As it is, everyone would be better off if they made the driver I listed above available for download from their site, rather than one that is apparently for the PCI Express version of the card.

    Meanwhile, installing an even older Nvidia 6800 GS AGP card was extremely easy, and the driver I downloaded from Nvidia worked perfectly. I doubt I'll ever buy another AMD video card (I've had other similar problems with past AMD/Radeon video cards).
     
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  3. theorist-constant12345 Banned Banned

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    2,660
    Great post, I have a same problem of late, the catalyst would not recognise the graphic card has an ATI card and would only allow the driver to install and not the control panel leaving my card a useless standard that would not even render video.
    The details of the driver was correct but it would not work.
    In the end I fixed the issue and by using a vista driver catalyst that fixed the compatibility issue.
     
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  5. Repo Man Valued Senior Member

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    4,955
    My first request to AMD: Hello. I have a Gigabyte GV-R465D2-1GI HD4650 AGP card (you don't list it as a choice in the above listings), and I cannot get the drivers that you provide to install properly. This has been an ongoing issue, and the only way I've found to solve it in the past is to find older drivers on a manufacturers website. This has been true for both 32 bit and 64 bit systems that I've used this card with. It hasn't been used in a while, and I thought I would try it in a P4 32 bit system running Windows 7. I thought maybe you had fixed the problem since the last time I tried, but no such luck. I downloaded and installed the drivers specifically for the AGP version of this card (13-9 Legacy_vista_win7 104 megabytes), but all that was installed was the HDMI driver, leaving me with the standard VGA driver for the display. I went to Gigabyte's website, and downloaded the 8.66 RC9 driver they provide for this card, and this installed with no issues at all. If nothing else, maybe you guys could list this driver on your site, since most people with a card this old aren't concerned about having the newest driver, but just want one that works. I thought I would send you an email since you might not actually know about this issue.

    The reply I received:
    Your service request : SR #{ticketno:[8200627193]} has been reviewed and updated.

    Response and Service Request History:


    I understand that you are unable to find chipset driver on your system.

    Please confirm my understanding on your reported issue as this may change my response below.

    Could you please let me know whats the chipset model number in order to fnd the drivers?

    Thank you.



    In order to update this service request, please respond, leaving the service request reference intact.

    Best regards,

    AMD Global Customer Care

    My response: I'm sorry, but you seem to be responding to someone else's service ticket. As I clearly stated below, I have a Gigabyte GV-R465D2-1GI HD4650 AGP card that I installed on a Intel Pentium 4 motherboard. Here is the product link: http://www.gigabyte.com/products/product-page.aspx?pid=3088#ov . The drivers provided for download by AMD (Windows 7 32 bit) for this card will not install properly. If you do a Google search, you will see that many, many people have had this issue. I was able to make the card work by going to the download page of a similar card made by Sapphire. They have maintained a download of older drivers, and I know for a fact that the 12.4 (dated May 11, 2012) Windows 7 32 bit driver works because I used it. http://www.sapphiretech.com/presentation/product/product_index.aspx?pid=275&lid=1# But I shouldn't have to install a driver from 2012 - the more up to date driver provided by AMD should work, but it does not. If nothing else, AMD should still provide a download link to these older drivers, since they will install properly. Here is the direct link to the download of the latest driver that I know for sure works: http://www.sapphiretech.com/presentation/product/product_index.aspx?pid=275&lid=1

    Thank you

    The reply I received:
    Your service request : SR #{ticketno:[8200627193]} has been reviewed and updated.

    Response and Service Request History:

    Thank you for your response.

    I conform you that AMD has moved the AMD Radeon HD 4000, HD 3000, HD 2000 series products to a legacy driver support structure. The shift in this structure is due to these products having been optimized to their maximum potential from a performance and feature perspective.

    Thank you.

    In order to update this service request, please respond, leaving the service request reference intact.

    Best regards,

    AMD Global Customer Care

    My response:
    Thank you for your reply. I understand that. But if someone with an HD4650 AGP card goes to the AMD website, and downloads the driver for it at this link ( http://support.amd.com/en-us/download/desktop/legacy?product=legacy2&os=Windows 7 - 32 ) which says that it is for an HD 4650 AGP card with the Windows 7 32 bit operating system, it will not install a driver for the video card! The software runs, but you still do not have a driver for the video card when it is finished! The exact same thing happens if you use the "Automatically detect and install your driver" option. You are still left with the default Windows driver, and cannot change the resolution from 800x600. The only way I have found to install a driver is to go to the Sapphire page I linked to before, and download and install those older drivers. What about people who are not aware of the existence of that page? They are going to install the card in their system, then go to AMD's driver download website and attempt to install the driver that you provide for that card, and it will not work. If nothing else, you should not list a driver at all! That would still be better than providing one that says it is for this card and operating system, but does not actually work.

    This is precisely the sort of issue that tarnishes the AMD/Radeon reputation. I had no problem installing an Nvidia 6800GS AGP card in the system, then going to their website and downloading and installing a Windows 7 32 bit driver that works. If you list a driver on your website as working with a certain card, for a certain operating system, then it should work. At this time, it does not.

    Thank you

    It has been two days since I last received a reply from them, and at this point I'm assuming that AMD considers the matter "solved".
     
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  7. Repo Man Valued Senior Member

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    4,955
    It's been several days now, and I still haven't received any further emails from AMD about this. So, at first they could not understand what the problem was, then, once they understood what the problem was, they simply do not care.

    I'm fine with AMD CPUs, but driver issues have been an ongoing thing since I very first heard of Radeon video cards about fourteen years ago. This was their final chance to convince me that they actually care about helping customers who have purchased their products. I will never again buy, or recommend that anyone else buys an AMD/Radeon video card.
     

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