The moderators are a team who act to implement the policies of the site. As such, they should be on the same page most of the time when it comes to moderator actions taken. Since, ideally, all moderators will handle reports the same way, there's no particular need for members to know which moderator handled which report.
In most cases I accept that, as most cases are
not reports about what one of the moderators has posted. In most cases, therefore, it is sufficient that
one of the moderators, any of them, handles the report, and it should not matter which one as there would be no conflict of interest. But in the instances where it
is a moderator’s post that has been reported, the “team” aspect becomes moot, as there would be, I’d have thought it should be obvious to all, a clear conflict of interest should the one whose post has been reported be the one to then “resolve” the report.
A policy of adding their name to the response to such a report (of a moderator’s post) would serve two purposes: 1, it would encourage moderators not to review reports raised about their own posts, to avoid the obvious conflict of interest, and encourage them to be fair in their resolution when there is such a conflict. And 2, it ensures that the person receiving that response knows either the person responding was not the moderator whose post had been reported, that there has been no conflict of interest, or that there has been a conflict of interest should the resolution not be to the complainants satisfaction - i.e. that conflict becomes reasonable grounds for escalation.
And if adding the responding moderator’s name to those reports (of moderators' posts) helps achieve that, then adding their name to the response on
any report can surely be done just as easily and as a matter of policy. It is just a name, which doesn’t take long to type, yet the benefits should be quite obvious. Maybe only add it in the instance that the post reported was written by a moderator, if your concern is that it is otherwise unwarranted.
In practice, any reports that result in official warnings come with a private message from the moderator who issued the warning, so if you receive an official warning it will always be clear who you received it from.
Note that the person raising the report does not see any private message by the one issuing a warning to the one issued with the warning. They simply see “Your post has been resolved…“ with an explanation of the resolution (or non-resolution as might be the case). No indication of the moderator who has actually responded.
Again, on the whole, there is not really an issue with this as most reports are not about the behaviour of one of the moderators. But since adding the moderator’s name would help identify conflicts of interest in such instances, or help reduce such instances, adding that name would I thought have been an easy win for the site to adopt as a policy. Why the reluctance?
It is true that, from time to time, moderator do disagree on what action to take in response to an issue. But those kinds of disagreements can be discussed behind the scenes by moderators, until a consensus position is reached. Only the final outcome needs to be notified to any affected members.
Sure, but if the one responding is the one whose post has been reported, there is nothing to assure the members that such a discussion has taken place, that it is not just the moderator trying to sweep away their own reported behaviour, for example. A simple matter of adding the mod's name to the response will help assure the members that their report into the post of a moderator has been noted and addressed by another, and that there is no conflict of interest in the "resolution", or provides reasonable grounds for escalation of an unsatisfactory "resolution", should there be conflict of interest. And if adding it to responses of those reports, why not all.
Ideal practice, as I noted elsewhere, would be for a different moderator to handle such a report. However, we are currently rather short-staffed in the moderator department, so it's not always practical to wait for somebody else when action needs to be taken promptly.
You’re not that short-staffed to warrant their being such obvious and easily-addressed conflicts of interest. While you may well be short-staffed for the general running of the site, and resolving
all reports etc, you only have 3 mods, so there should be commensurately few reports raised about those mods’ posts. I.e. the fewer the mods, the fewer the reports will be raised about them.
Furthermore, being prompt does not trump an obvious conflict of interest. Members will, I’m sure, be willing to wait for their report to be resolved if they know that the one reviewing and responding is not the same person whose post they have reported. How difficult would it be, hypothetically, for Tiassa to see that one of his posts has been reported, and to then leave that ticket number, or whatever system you have, to either you or Bells to review and address? How difficult would it be for Bells, or for you, to do likewise for reports about your own posts? The answer, I’m sure, is that it would be easy.
Given your claimed moral standards about disclosure of vested interests, James, I would have expected far better from you than to just excuse such obvious conflicts of interest as being discussed here, especially ones that speak to the moral integrity of the moderators, and to this site as a whole. It is bad enough that such conflicts of interest might already be happening, and the willingness to excuse not addressing this begs its own questions.