This stupid ceo of united stated he was emphatically behind the employees and proud they went above and beyond to 'fly right'. How does idiots like this become ceo's? i can only guess he just is a corrupt follower of anything to get to where he is and to adapt to current policy for the almighty dollar and not a real thinker. This could have been handled in multiple different ways or at least tried first. The process of overbooking flights is ridiculous in the first place but to bump paying customers off for employees (unless they have a dire emergency) is also ridiculous. They could have 're-accomodated' their employees on another carrier, used one of united's private jets etc. They also could have upped the compensation incentive too. There will be some who would if the price is right as not everyone is in the same situation where they can't be delayed. On top of all that, 'volunteer' means just that and being forcibly dragged off is not volunteering, is it? Is that too much common sense that if a passenger refuses to volunteer, they can just ask another? The humane sense and sensibility was totally absent and is especially stupid since you are a business that caters to the public. But this incident, like most unfortunate incidents, are needed to be publicized for policy to be re-evaluated and changed. This was all about the greedy almighty dollar and their draconian procedure was all an indication of that. Also, if everyone complied with even unfair policy, unlike this doctor, things wouldn't change either. United made all the mistakes and is the one that should be held responsible and even less the security/police in this case. Even before i looked this up yesterday, someone was telling me about it and i guessed it was united airlines and sure enough it was. They are the worst airlines i have ever flown with and make sure i avoid them. i prefer american airlines and any other besides united. for some odd or nefarious reason, they have the worst customer service i have ever experienced and their service/staff is the most 'coldest' of all the airlines i've experienced. i refuse to fly with them since 2002 and even if they come up as the lowest fare in search, i choose another airline every time. that airline company does have a nazish type of way or even atmosphere about them. I also want to add that some people hate big government but it is government that is needed to make sure private corporations and companies do not abuse the public just as well. they need to be held accountable.